Last updated: April 2026

Our mission is for you to be completely satisfied with your MagTag®. If it's not what you expected, we're here to help.

1. Right of withdrawal

In accordance with the Consumer Protection Code (Art. 49), you have up to 7 calendar days from the date of product receipt to request a return due to withdrawal, without the need for justification. The product must be returned in its original packaging, without signs of use.

2. Defective products

If the product presents a manufacturing defect, you have up to 30 days (non-durable product) to activate the warranty. We will analyze the case and, depending on the situation, arrange for an exchange, repair, or full refund.

3. How to request

Contact us by email at magtag@magtag.com.br providing: order number, problem description, and, if possible, photos of the product. Our team will respond within 2 business days with return instructions.

4. Refund

After receiving and analyzing the returned product, the refund will be processed within 10 business days, using the same payment method used for the purchase. In the case of credit cards, the reversal period may vary according to the operator.

5. Products not eligible for exchange

Products with clear signs of misuse, customer-caused damage, or that are not in their original packaging (except in cases of proven defect) are not eligible.

Questions? Contact us: magtag@magtag.com.br