Shipping policy

Shipping policy

Last updated: June 2026

1. Order processing

Orders are processed within 2 business days after payment confirmation. Orders placed on weekends and holidays are processed on the next business day.

2. Shipping methods

We work with Correios (Brazilian Post Office). The available shipping options (PAC and SEDEX) will be displayed at checkout with their respective delivery times and costs based on your zip code.

Shipping for the most economical option is free throughout Brazil — the discount is automatically applied at checkout, no coupon needed.

3. Delivery times

Delivery times are estimated and counted from the date of order posting. They vary by region:

State capitals and metropolitan areas: 3 to 7 business days
Interior: 5 to 12 business days
Remote regions: may exceed 15 business days

These times are a reference — external events such as strikes, weather conditions, or high demand during holidays may cause delays.

4. Tracking

Once your order is shipped, you will receive the tracking code by email. Use it on the Correios or carrier's website to monitor your delivery.

5. Incorrect address

Please ensure that the address provided is complete and correct. MagTag® is not responsible for delays or returns caused by an incorrect address provided by the customer.

6. Undelivered order

If the deadline has expired and the order has not arrived, please contact us by email at magtag@magtag.com.br with your order number so we can open an investigation with the carrier.